Customer service Excellence project 4

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Question Description

Key Assignment Draft
Part 1:
From Chapter 10 in your textbook, read the background
about the multinational package delivery company, that
is well-known from its brown trucks. Then, answer the
following question in a 1-page document using APA
style:
What do you personally know about this
company, and how does this impact your
perspective of the company as a current or
potential customer?
Part 2:
This week, you will combine the work you have done
thus far in this course to create a visual picture of what
defines customer service excellence. Describe how all of
the previous material could or should be used to inform
your newly hired HR manager about how customer
service should be done at your company. You are being
promoted to Vice President, and you want to make sure
that your legacy of great customer service continues
when you move up to your new position. Complete the
following:
Create a PowerPoint presentation of 12 slides
with content that can be used to teach concepts
related to customer service excellence.
Include Speaker Notes pages with 150-250 words
per content slide to allow for others to present
your work without any other reference materials.
Please submit your assignment.
For assistance with your assignment, please use
your text, Web resources, and all course Material.

Academic Level:
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